Free DIY AC Troubleshooting Guide

Fix common issues before booking a callout

Air conditioner not working properly?

If your system isn’t turning on, isn’t cooling or heating properly, or is showing strange error codes — don’t stress. Most issues are simple and fixable without needing a technician.

We’ve put together a free troubleshooting guide and flowchart to walk you through the most common problems we see. It only takes a couple of minutes and could save you the cost of a service call.

📥 Download the Guide

⬇️ Download Troubleshooting Guide (PDF)
(Mobile-friendly | 1.8 MB | Instant download)

⬇️ Download HQ Flow Chart (PNG)
(Mobile-friendly | 5.92 MB | Instant download)

Not confident? Can't be bothered? No worries.

If you’re not sure where to start, can’t access the unit, or just prefer someone else to take a look — we get it.

We're happy to send a technician to inspect the system for you.
Please note that our standard callout fee applies even if the issue turns out to be something minor (like a tripped breaker or dirty filter).

Book a Technician or Request a Quote

Use our quick booking form to get started:
👉 Request a Booking or Quote

What to include:

  • Your name, phone number, and address

  • A short description of what’s going wrong (e.g. “not turning on after reset”, “leaking water”, etc.)

  • Optional but helpful:

    • Photos of your indoor and outdoor unit model/serial stickers

    • Any error messages or what the controller is displaying

If you can’t safely access the unit — for example, if it’s ducted in the ceiling or mounted high on brackets — no problem. Just leave that part blank.

We’ll give you a call back as soon as we can to confirm a time to inspect the system.