Privacy Policy

This document sets out the privacy policy of Ned Bosenberg trading as Artarmon Air Conditioning, ABN 97 428 546 340 (referred to in this privacy policy as we, us or our).

We take our privacy obligations seriously and have prepared this privacy policy to explain how we collect, hold, use and disclose personal information.

We are committed to protecting personal information and handling it in accordance with applicable privacy laws. If you have any questions or concerns about how we handle your personal information, you can contact us using the details set out below.

We collect, hold, use and disclose personal information for the purposes described in this privacy policy and otherwise as permitted or required by law.

We may update this privacy policy from time to time by publishing an updated version on our website. We encourage you to review this privacy policy periodically to ensure that you are aware of our current privacy practices.

name and contact details, including your address, email address and telephone number;

the address and details of the property, premises or site at which you request or receive our services;

information about your air conditioning system, equipment, service requirements, faults, maintenance and service history;

information contained in enquiries, bookings, quotes, invoices, communications and other interactions with us;

payment and transaction information, provided that where card details are provided by telephone, they are entered directly into ServiceM8 and are not separately stored by Artarmon Air Conditioning;

photographs or videos of equipment, faults, work performed and relevant work areas where collected in connection with our services, provided that job photographs and videos will only be used on social media or for marketing with the Client’s separate consent in accordance with clause 9.2 of our Terms, and names, addresses, access details and identifiable people will not be published unless separately agreed with the Client;

information about another person that you provide to us, including information about a property owner, tenant, occupant, property manager, building manager or other relevant contact;

information you provide when communicating with us through our website, email, telephone, SMS, social media or other channels;

technical and usage information collected when you use our website, including your IP address, device and browser information, website usage information and information collected through cookies or similar technologies; and

any other personal information you provide to us or that we reasonably require in connection with our business and services.

We generally collect personal information directly from you when you:

request a quote, book or receive our services;

contact or communicate with us by telephone, email, SMS, through our website, social media or otherwise;

provide information to us in connection with a property, premises, air conditioning system or service request;

make a payment or otherwise transact with us; or

otherwise provide personal information to us in connection with our business or services.

We may also collect personal information from third parties where reasonably necessary in connection with our services, including from property owners, tenants, occupants, real estate agents, property managers, building managers, contractors, subcontractors or other persons involved in arranging or facilitating the services.

Our website is hosted on Squarespace and uses Squarespace cookies and Squarespace Analytics to collect technical and usage information. Cookies are small data files stored on your device that can assist with website functionality and provide information about how the website is used. You can usually adjust your browser settings to refuse or limit cookies, although this may affect some website functionality.

We also use Google Analytics in connection with online traffic and Google Business Profile traffic and analytics.

We may collect, hold, use and disclose personal information for purposes connected with our business and services, including:

responding to enquiries and providing quotes;

booking, scheduling, providing and administering our services;

communicating with you about a job, booking, quote, invoice, payment, warranty, service history or other matter relating to our services, including automated 6- or 12-month service reminders, provided that reminders encouraging you to book further servicing are treated as marketing communications and are only sent with your consent and include an unsubscribe facility;

maintaining job, customer, service and business records;

processing payments and administering accounts;

engaging and coordinating employees, contractors, subcontractors, suppliers and other service providers where reasonably required to provide or administer our services;

managing warranties, complaints, disputes and claims;

improving our services, business operations and customer experience, including by using artificial-intelligence tools such as Anthropic’s Claude to assist with preparing quotes, job notes, reports and messages, which may involve entering relevant job details and customer correspondence, such as emails and text messages, into those tools;

complying with legal, regulatory, licensing, safety and other obligations;

protecting our legal rights and enforcing our agreements; and

sending marketing emails or messages only to persons who have opted in or otherwise validly consented under applicable law, provided that job photographs and videos will only be used on social media or for marketing with the Client’s separate consent in accordance with clause 9.2 of our Terms, and names, addresses, access details and identifiable people will not be published unless separately agreed with the Client.

You may opt out of receiving direct marketing communications from us at any time by using the unsubscribe facility provided in the communication or by contacting us using the details below.

We may disclose personal information to our employees, contractors, subcontractors, professional advisers, technology and cloud service providers, payment service providers and other third parties where reasonably necessary to operate our business, provide our services or fulfil the purposes described in this privacy policy, including to artificial-intelligence tools such as Anthropic’s Claude to assist with preparing quotes, job notes, reports and messages, which may involve entering relevant job details and customer correspondence, such as emails and text messages, into those tools.

Personal information may be disclosed to or stored by service providers in the following locations: Squarespace - United States; Xero - United States; Anthropic (Claude) - United States; Stripe - United States and India; ServiceM8 - United States, Australia, Ireland, Singapore and Japan; Google and email services - United States and other countries in which Google processes or stores data; and Jotform - United States.

We may also use or disclose personal information where authorised or required by law.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access details, such as gate and alarm codes, received by telephone, SMS or email may be recorded in the ServiceM8 job management system and are used only as reasonably required for the relevant job.

We use administrative, technical and physical safeguards that we consider appropriate having regard to the nature of the information we hold and the circumstances in which it is handled. However, no method of transmitting or storing information is completely secure and we cannot guarantee the absolute security of personal information.

You may request access to personal information we hold about you by contacting us using the details below. We may need to verify your identity before responding to your request.

In some circumstances, we may be permitted or required by law to refuse access to some or all of the personal information requested. If we refuse a request, we will provide an explanation where required by applicable law.

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it. We will take reasonable steps to correct personal information where appropriate.

We will respond to access and correction requests within a reasonable period.

If you have a complaint or concern about how we handle your personal information, please contact us using the details below and provide sufficient information for us to understand and investigate your concern.

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner or another relevant regulator.

If you have any questions about this privacy policy or our privacy practices, or wish to request access to or correction of your personal information or make a privacy complaint, please contact us using the following details:

Name: Ned Bosenberg

Email: info@artarmonair.com.au

This privacy policy was last updated in October 2026.